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Refund Policy

What happens when a purchase goes wrong.

Automatic refunds

If a service cannot be delivered — for example a provider outage or an invalid order — your wallet is refunded automatically. You don't need to request it.

When refunds apply

  • Order failed at the provider after your wallet was debited
  • Data or airtime was not delivered within 24 hours
  • Electricity token was never vended to the meter
  • Betting wallet funding was not credited

What is not refundable

  • Services successfully delivered (data is used instantly once sent)
  • Tokens vended to a meter — verify the meter number before paying
  • Betting funds credited to a betting account — verify the account ID before paying

How to report an issue

Report failed or incorrect orders from your transaction history, or contact support on WhatsApp. We investigate every report and respond within 24 hours.